Refund / Return Policy

Zelveya

Returns

You may request a return within 30 days of delivery if the item is unused and in original packaging.

How to return

Email support@zelveya.com with your order number. We will send return instructions.

Refunds

Refunds are issued to the original payment method within 5–10 business days after we inspect the return.


Zelveya is operated by Shenzhen Qichen E-commerce Co., Ltd.

Company Name: Shenzhen Qichen E-commerce Co., Ltd.

Address: Room 401, No. 5 Jiahua Road, Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen, Guangdong, China

Phone: +86 15769847519

Email: support@zelveya.com